FAQ's for Fax2000

1. Question:  How do I use Fax2000?

Answer:  Follow these steps:  

1. Download and install the latest version of Fax2000 (4.0F) from ftp://ftp.ccr.net/fax2000/fax2000.exe
2. Launch Fax2000 and leave it running.
3. Print your document to one of the CCR Fax2000 Printers.
4. Enter email address and/or fax number in the "To:" field and press "Enter"
5. Click Send.

2. Question:  Can I send a Fax to a Fax Machine using the Internet?

Answer:  When sending to email addresses, Fax2000 uses your Internet connection. In order to send faxes you need a faxmodem connected to a standard analog telephone line (you are responsible for any long distance charges incurred).  Check "Hang up Internet Connection When Faxing" if you use your modem for an Internet connection.

3. Question:  When I print to the CCR Fax2000 B&W Printer, nothing happens. Why?

Answer:  You must launch Fax2000 first, that is, BEFORE printing and it will work properly

4. Question:  When accessing my address book or sending the message I get  "MAPI Error Code 26: Not Supported"

Answer:  You must launch Fax2000 first, that is, BEFORE printing and it will work properly

5. Question:  Can I use my DSL or Cable Modem Connection to send to fax machines?

Answer:  No.  Fax2000 works well with DSL or cable modems for sending email.  In order to send faxes Fax2000 requires a faxmodem connected to a regular telephone line (you are responsible for any long distance charges incurred).  A DSL line normally includes a regular telephone line, but make sure it has a filter installed (ask your DSL provider how to install one) before connecting to you fax modem.

6. Question:  Why can't I send messages in non-western characters (Arabic, Chinese, Japanese, etc.)?

Answer:  You can if you follow these steps:

                 1. First prepare the document in a word processor
                 2. Launch Fax2000
                 3. Print the Document to one of the CCR Fax2000 Printers
                 4. In Settings - Email, uncheck "Include Tagline"
                 5. In Settings - Fax, uncheck "Send Cover page"
                 6. Send the message

Steps 4 and 5 require a registered copy of Fax2000

7. Question:  What are the differences between Fax2000 Standard, Fax2000 Pro and Fax2000 Server Editions?

Answer:  A comparison chart is located near the bottom of this page: http://www.fax2000.com/features/about.htm

8. Question:  Where is the pricing Information for Fax2000?

Answer:  Pricing information for Fax2000 is located here: http://www.fax2000.com/BuyHere/refund.htm

9. Question:  Where is the latest version of Fax2000?

Answer: The latest version of Fax2000 is 4.0F and is located here: ftp://ftp.ccr.net/fax2000/fax2000.exe

10. Question:  I have upgraded my Windows 9x/ME system to Windows 2000/XP and Fax2000 des not work anymore.  How can I fix it?

Answer:  Follow these steps:

1. Uninstall Fax2000
2. Download and install the latest version from ftp://ftp.ccr.net/fax2000/fax2000.exe 
3. Find and delete any files named ccrdll*.dll fax2000.drv and apf*.dll
4. Reinstall Fax2000

Be advised that in Windows NT/2000/XP you must launch Fax2000 before printing in order for it to work properly.

11. Question:  When sending an email message, Outlook Express asks me to whether to allow the message to be sent. Can I stop that?

Answer:  In Outlook Express click Tools - Options - Security, then uncheck  "Warn me when other applications try to send mail as me"

12. Question:  After installing Fax2000, email message files are opened with Fax2000 and I want them to be opened by Outlook Express.  What should I do?

Answer:  Download and install ftp://ftp.ccr.net/fax2000/olexp.reg  

13. Question:  I am sure that I am connected to the Internet and my computer is behind a firewall, but when attempting to send an email message the following messages appear in the log:

6/18/03 11:15:01 AM: Checking connection...
6/18/03 11:15:16 AM: "Use Network" connection failed
6/18/03 11:15:16 AM: Mail NOT sent. Unable to Connect. Check connection setting, Dial-up Networking and/or RAS settings.

Answer:  Fax2000 verifies the connection to the Internet by checking for Domain Name Server (DNS) connectivity (specifically, it looks for an MX record).  Some firewalls block these requests and make it appear to Fax2000 that it cannot reach the DNS server and, therefore, has no connection with which to send mail.  The solution to this is to add an "MxDNS" line using your firewall's (usually your gateway's) IP address to the  fax2000.ini file, usually located at "C:\Program Files\CCR\Fax2000\Fax2000.ini".  For example, if your firewall/gateway is 10.0.0.1 add the MxDNS line to the section called [Mail] as illustrated here (you can use Notepad to edit the Fax2000.ini file): 

.
[Mail]
MxDNS=10.0.0.1
AutoCC=0
Connection=0
.

If you have trouble, your network administrator should be able to interpret the above information.  

14. Question: Is there any way to use Fax2000 to automatically send faxes or emails from another program?  In other words, does Fax2000 have an application program interface (API) for use with other programs?

Answer: Yes, the method of using it is contained in the Fax2000 help file under "Automatic Sending"  

15. Question: When attempting to send a fax I get the error message "Bad response from modem".  How can fix this?

Answer: Click "Settings" - "Fax" and set the "Fax Class" to "Class 1".  If you still have problems set the "Maximum baud rate" to "9600".

16. Question: Is there a function by which to print a hard-copy confirmation of a successful fax send?

Answer: Not automatically, but here is how to find and print a sent message:

1. Open the following folder "C:\Program Files\CCR\Fax2000\Sent" (this assumes default settings were used at installation)
2. Find the file relevant file (the names are listed by date/time)
3. Double click on the file to open it
4. The subject line shows that the message was sent successfully
5. The date/time the message was sent is on the page 1 (assuming cover page is enabled)
6. You can print the entire message from there  

17. Question: How does Fax2000 receive faxes and forward them to email?

Answer: Using the Fax2000 Inbox program, click Settings - Receive Fax follow these steps:

18. Question: How does Fax2000 receive email and forward the messages to a fax machine?

Answer: Using the Fax2000 Inbox program, click Settings - Receive Fax follow these steps:

19. Question:  When I try to open an email of fax with Fax2000 the program hangs.  What should I do?

Answer: Download and install the latest version of Fax2000 from ftp://ftp.ccr.net/fax2000/fax2000.exe.

20. Question:  When I open a fax or email with Outlook, I get the following message: "Outlook blocked access to the following potentially unsafe attachments: .".  What should I do?

Answer:  See the following Microsoft knowledge base article: http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b290497

21. Question: When I open a fax or email with Outlook Express, I get the following message: "Outlook Express removed access to the following unsafe attachments in your email: ." What should I do?

Answer:  See the following Microsoft knowledge base article: http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b329570

22. Question:  Fax2000 all of the sudden becomes unregistered and the title bar says that Fax2000 is disabled.  When I try to re-register it, Fax2000 reports that the registration code is invalid.  I am sure that I have entered the correct registration code.  What should I do?

Answer:  The registration code may be counterfeit or may have been used multiple times for a single license purchase.  If you have not purchased Fax2000, you must do so to continue use.  Otherwise, please contact fax2000@ccr.net with proof of purchase and we will be able to issue you a new registration code.

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